Our happiness team is always here to assist.
Common purchase questions answered
Orders and Shipping
Orders are typically processed within 3-5 business days. We are open four days a week, Monday-Thursday from 8 am to 5 pm Pacific Time. Shipping times can vary based on a number of factors, once an order is shipped, it usually is delivered within a week.
Please contact us at firstname.lastname@example.org if you need to change the shipping address for an order. We can only make that change if you notify us before the item ships.
Most orders will include an email notification with a tracking link. Small orders (i.e. a sticker or two) may ship by First Class mail, in which case there is no tracking. You will get an email notification that your order is complete when it ships, regardless of tracking.
We use Stripe as our payment processor, and do not store your credit card on our site. If you use a card with Stripe on other websites, they give you the option of saving your credit card info, but we never see nor store your credit card information here.
We ship primarily within the United States, but let us know if you are located internationally. We may be able to provide a shipping solution.
Because we use multiple fulfillment centers for different products, they may arrive in different packages. For example, if you order a sticker, a t-shirt and a pint glass, you’ll end up getting three separate shipments.
If you order multiple items of the same type (i.e. three pint glasses) they typically arrive in a single package.
If you need to swap an item
Returns and Exchanges
Incorrect or faulty items will be replaced at no cost. Please provide a photo of the problem and we’ll take care of it. For all returns, start with an email to email@example.com
No problem. Send us a photo of the incorrect item received and your order info, and we will replace with the correct item.
Damaged items will be replaced with a photo showing the damage. Send us a photo with the details to firstname.lastname@example.org
15 NW Park Pl. #110
Bend, OR 97701
Contact us before the item ships with the correct address, and we can correct it for you. Once it ships, you will have to contact the shipping service.
If it hasn’t been printed, created, or shipped yet, we can help. Contact us at email@example.com
If an item in the shop allows “backorders” you can place the order and we will ship when it is back in stock.